SNEWS Outdoor Industry Jobs, Fitness Industry Jobs and Careers
SNEWS Outdoor Jobs and Careerss #
The Outdoor Industry & Fitness Industry Job Marketplace
In Partnership With
#
Home Resources About Us Contact Site Map Newsletter   Help
                                 
#
 
Sign In
My Profile
My Account Info
My Favorite Jobs
My Resumes
Search Jobs Now!
Company Profiles

    Jobs Last Updated
Today
Past 7 days
Past 30 days
Anytime
    USA State or
Canadian Province
British Columbia
California
Colorado
Connecticut
Delaware
Florida
Georgia
Idaho
Illinois
Kansas
Kentucky
Maine
Maryland
Massachusetts
Michigan
Minnesota
Missouri
Montana
New Hampshire
New Jersey
New York
North Carolina
Ohio
Oregon
Pennsylvania
Rhode Island
South Carolina
Texas
Utah
Vermont
Virginia
Washington
Washington D.C.
    Country
Canada
    Job Categories
Account Executive
Accounting
Admin/Clerical
Computer - Information Technology
Computer - Programmer
Customer Service
Design - Accessories
Design - Apparel
Design - Product
Design - Web
Design-Engineer
Editorial-Video-Photo
Guide
Human Resources
Management
Management - Executive
Management - Product
Management - Sales
Management - Team
Marketing
Merchandising
Operations
Production - Apparel
Public Relations
Purchasing
Retail - Management
Retail - Mechanic
Retail - Sales
Sales - Company Rep
Sales - Inside
Social Media
    Jobs By Company
Allspeed Cyclery & Snow
Atlanta Cycling.
Bergans of Norway
BH North America
Big Rock Sports
Bike Florida Inc.
BikeStreet USA
Cabela's
CamelBak
Cap's Westwood Cycle
Cascade Designs
Confidential Company
Dick's Sporting Goods.
Dragon Alliance
Eastern Mountain Sports-
ExOfficio
Fox Head Inc.
Gerber Legendary Blades
Jamis Bicycles
KEEN
Kinetic
KLIM
Kuhl Clothing
Lightspeed Outdoors
Marmot Mountain, LLC
Mike's Bikes
Mountain Khakis
Nathan
Neighborhood Cyclery
Next Adventure
Ortlieb USA LLC
Oskar Blues Brewery / REEB Cycles
Outdoor Adventure Sales
Outdoor Industry Association
Outdoor Sports Marketing of SC, Inc.
Patagonia, Inc.
Pearl Izumi
Performance, Inc.
Pret Inc.
Quality Bicycle Products
RAGE Fitness
Red Paddle Co North America
Sea to Summit
SharpShooter Imaging
Sherpa Adventure Gear
Sho-Air Cyclery
SoulCycle
Specialized Bicycle Components
Straight Down Clothing
Sublime Public Relations
Superfeet Worldwide, Inc.
TrackingPoint
Travelon
Urban Kayaks
VF Outdoor
W.L. Gore
Werner Paddles
White Sierra
Yakima Products, Inc.
    Lines Available
 
Yakima+Products%2C+Inc%2E
Job Title: Seasonal Consumer Service Rep
Industry Sector: Bike, Fishing, Outdoor, Snow
Job Categories: Customer Service

 Contact Information
 
Company Name: Yakima Products, Inc.
  Address: 15025 SW Koll Pkwy
Beaverton, OR 97006
United States
  Company Phone: 971.249.7500

Job Description
Share |


The Position: Seasonal Consumer Service Rep

 

General Description:

This seasonal position runs from February through August, 2013, and is responsible to respond to, and follow through on consumers’ requests for service and product information. In addition this position supports Yakima Products end users by providing technical product information, product / vehicle fit information, and warranty support and evaluation. Responsibilities include processing a high number of phone calls, emails and sales orders. Further, this position will execute and support projects with teammates to deliver against initiatives in Yakima’s strategic and annual plans.   

 

Scope and Responsibilities:

  • Troubleshoot, analyze, and resolve consumer problems in a timely, efficient, and professional manner, and within established guidelines
  • Process sales orders, including follow-up and documentation
  • Provide technical product support to consumers by phone and email
  • Increase sales through suggestive selling to consumers

 

Specific Duties:

  •  Promptly and professionally answer a high volume of incoming calls
  • Knowledge of company procedures, products and services
  • Accurately and timely process sales orders
  • Answer consumer emails in a timely, accurate, and professional manner
  • Conduct records search, problem/complaint investigation, policy interpretation, and adjustment or correction
  • Recommend products and services appropriate to consumer needs
  • Provide technical product information to consumers
  • Refer non-routine or major problems to other departments or higher authorities
  • Complete all assigned tasks in a timely manner
  • Complete general office work and consumer account administration in an accurate and timely manner
  • Provide timely and accurate consumer feedback to appropriate sales and customer service staff
  • Complete other duties as assigned

 

Qualifications:

 

  • AA degree from an accredited college, or equivalent experience preferred
  • One year customer service experience in outdoor retail sales, and experience selling Yakima racks preferred
  • Intermediate level with Pac’s: Microsoft Office Suite; Outlook
  • Ability to effectively develop work systems to manage workload, work independently and efficiently, have a keen ability to prioritize, and ability to identify and address needs in advance
  • Ability to establish and maintain effective working relationships with internal/external customers and consumers
  • Professional level communicator ~ both oral and written correspondence
  • Data base experience preferred
  • Mechanical aptitude
  • Able to visualize and understand geometric and spatial relationships

 

Physical Requirements:

 

  • Able to sit and work at a computer keyboard for extended periods of time
  • Able to perform activities such as stooping, kneeling, bending at the waist and reaching on a daily basis
  • Able to perform general office administrative duties: copying, filing, and using a telephone
  • Able to lift objects up to 75 pounds occasionally
  • cstemp@yakima.com

    Apply for this job    Back to search    Add to favorites

New Search:
 
© 2014 www.outdoorindustryjobs.com. All rights reserved.

Site Map   |   Home   |   JobSeeker Sign In   |   Employer Sign In   |   About Us   |   Contact Us   |   Help   |   Career Tools
Outdoor Industry Resources   |   Bicycle Industry Resources   |   Snow Sport Industry Resources   |   Action Sports Industry Resources
Hunting / Shooting Industry Resources   |   Fishing Resources   |   Fitness Resources   |   Privacy Policy