SNEWS Outdoor Industry Jobs, Fitness Industry Jobs and Careers
SNEWS Outdoor Jobs and Careerss #
The Outdoor Industry & Fitness Industry Job Marketplace
In Partnership With
#
Home Resources About Us Contact Site Map Newsletter   Help
                                 
#
 
Sign In
My Profile
My Account Info
My Favorite Jobs
My Resumes
Search Jobs Now!
Company Profiles

    Jobs Last Updated
Today
Past 7 days
Past 30 days
Anytime
    USA State or
Canadian Province
Alabama
Alaska
Alberta
Arizona
Arkansas
British Columbia
California
Colorado
Connecticut
Delaware
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Manitoba
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Brunswick
New Hampshire
New Jersey
New Mexico
New York
Newfoundland
North Carolina
North Dakota
Nova Scotia
Ohio
Oklahoma
Ontario
Oregon
Pennsylvania
Prince Edward Isle
Quebec
Rhode Island
Saskatchewan
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
Washington D.C.
West Virginia
Wisconsin
Wyoming
    Country
Canada
    Job Categories
Account Executive
Accounting
Admin/Clerical
Computer - Information Technology
Computer - Programmer
Customer Service
Design - Accessories
Design - Apparel
Design - Engineer
Design - Graphic
Design - Product
Design - Web
Editorial-Video-Photo
Education - Outdoor
Events
Finance
Legal
Management
Management - Executive
Management - Product
Management - Sales
Management - Team
Marketing
Merchandising
Operations
Outdoor Education
Production - Apparel
Public Relations
Purchasing
Retail - Management
Retail - Mechanic
Retail - Sales
Sales - Company Rep
Sales - Inside
Social Media
Tech Rep
Warehouse
    Jobs By Company
AKU North America.
Alpine Hut Inc.
Amer Sports
Beeline Bikes
Boating in DC
Bosch
Buff USA
Camaro USA LLC
Cannondale
CEP Compression
Cgear Sandree
CityCycle
Clean Bottle
Coastline Cyclery
Columbia Sportswear
Confidential Company
Copper Mountain Resort
Country Ski & Sport Inc.
Crocs
Eagle Creek
Eddy Merckx Cycles USA
Endura
Exped
Folsom Bike/TownCenter Bike
Granite Chief Ski & Mountain Shop
Granite Gear LLC.
Hawley, LLC
Head Rush Technologies
Highland Mountain Bike Park
Highland Trading Co, Inc Sportube
HKD Global Inc
Hydrapak
Klean Kanteen
Liberty Mountain
Louis Garneau Sports inc.
LOWA Boots LLC
Marmot Mountain, LLC
Mistral SUP
Mountain Hardwear
Nite Ize
North Sports
On Inc.
Orange Mud
Outpac Designs, Inc.
Palm Springs Cyclery
Palo Alto Bicycles
Paragon Sports
Patagonia
PointsNorthSearch Group
PRADCO Outdoor Brands
PROBAR
Quality Bicycle Products
Rack & GO LLC
Rack N Road - Car Rack & Hitch Superstores
Rightline Gear
Row Brands
Signature Products Group
Simms Fishing Products
Ski Country Sports
Spyderco
Sturtevants Sun Valley
TCO Fly Shop
The Bicycle Pro Shop
The NPD Group
The Racery
Title Nine
Trek Bicycle Corporation
Trek Bicycle Stores USA
Triple Aught Design
VF Outdoor
Vista Outdoor
Winter Park Resort
Yucaipa Bike Center
    Lines Available
 
Yakima+Products%2C+Inc%2E
Job Title: Seasonal Consumer Service Rep
Industry Sector: Bike, Fishing, Outdoor, Snow
Job Categories: Customer Service

 Contact Information
 
Company Name: Yakima Products, Inc.
  Address: 15025 SW Koll Pkwy
Beaverton, OR 97006
United States
  Company Phone: 971.249.7500

Job Description
Share |


The Position: Seasonal Consumer Service Rep

 

General Description:

This seasonal position runs from February through August, 2013, and is responsible to respond to, and follow through on consumers’ requests for service and product information. In addition this position supports Yakima Products end users by providing technical product information, product / vehicle fit information, and warranty support and evaluation. Responsibilities include processing a high number of phone calls, emails and sales orders. Further, this position will execute and support projects with teammates to deliver against initiatives in Yakima’s strategic and annual plans.   

 

Scope and Responsibilities:

  • Troubleshoot, analyze, and resolve consumer problems in a timely, efficient, and professional manner, and within established guidelines
  • Process sales orders, including follow-up and documentation
  • Provide technical product support to consumers by phone and email
  • Increase sales through suggestive selling to consumers

 

Specific Duties:

  •  Promptly and professionally answer a high volume of incoming calls
  • Knowledge of company procedures, products and services
  • Accurately and timely process sales orders
  • Answer consumer emails in a timely, accurate, and professional manner
  • Conduct records search, problem/complaint investigation, policy interpretation, and adjustment or correction
  • Recommend products and services appropriate to consumer needs
  • Provide technical product information to consumers
  • Refer non-routine or major problems to other departments or higher authorities
  • Complete all assigned tasks in a timely manner
  • Complete general office work and consumer account administration in an accurate and timely manner
  • Provide timely and accurate consumer feedback to appropriate sales and customer service staff
  • Complete other duties as assigned

 

Qualifications:

 

  • AA degree from an accredited college, or equivalent experience preferred
  • One year customer service experience in outdoor retail sales, and experience selling Yakima racks preferred
  • Intermediate level with Pac’s: Microsoft Office Suite; Outlook
  • Ability to effectively develop work systems to manage workload, work independently and efficiently, have a keen ability to prioritize, and ability to identify and address needs in advance
  • Ability to establish and maintain effective working relationships with internal/external customers and consumers
  • Professional level communicator ~ both oral and written correspondence
  • Data base experience preferred
  • Mechanical aptitude
  • Able to visualize and understand geometric and spatial relationships

 

Physical Requirements:

 

  • Able to sit and work at a computer keyboard for extended periods of time
  • Able to perform activities such as stooping, kneeling, bending at the waist and reaching on a daily basis
  • Able to perform general office administrative duties: copying, filing, and using a telephone
  • Able to lift objects up to 75 pounds occasionally
  • cstemp@yakima.com

    Apply for this job    Back to search    Add to favorites

New Search:
 
© 2014 www.outdoorindustryjobs.com. All rights reserved.

Site Map   |   Home   |   JobSeeker Sign In   |   Employer Sign In   |   About Us   |   Contact Us   |   Help   |   Career Tools
Outdoor Industry Resources   |   Bicycle Industry Resources   |   Snow Sport Industry Resources   |   Action Sports Industry Resources
Hunting / Shooting Industry Resources   |   Fishing Resources   |   Fitness Resources   |   Privacy Policy