Job Title: Seasonal Consumer Service Rep Industry Sector: Bike, Fishing, Outdoor, Snow Job Categories: Customer Service  Contact Information   Company Name: Yakima Products, Inc.   Address: 15025 SW Koll Pkwy Beaverton, OR 97006 United States   Company Phone: 971.249.7500

Job Description

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The Position: Seasonal Consumer Service Rep

 

General Description:

This seasonal position runs from February through August, 2013, and is responsible to respond to, and follow through on consumers’ requests for service and product information. In addition this position supports Yakima Products end users by providing technical product information, product / vehicle fit information, and warranty support and evaluation. Responsibilities include processing a high number of phone calls, emails and sales orders. Further, this position will execute and support projects with teammates to deliver against initiatives in Yakima’s strategic and annual plans.   

 

Scope and Responsibilities:

• Troubleshoot, analyze, and resolve consumer problems in a timely, efficient, and professional manner, and within established guidelines

• Process sales orders, including follow-up and documentation
• Provide technical product support to consumers by phone and email
• Increase sales through suggestive selling to consumers

 

Specific Duties:

•  Promptly and professionally answer a high volume of incoming calls
• Knowledge of company procedures, products and services
• Accurately and timely process sales orders
• Answer consumer emails in a timely, accurate, and professional manner
• Conduct records search, problem/complaint investigation, policy interpretation, and adjustment or correction
• Recommend products and services appropriate to consumer needs
• Provide technical product information to consumers
• Refer non-routine or major problems to other departments or higher authorities
• Complete all assigned tasks in a timely manner
• Complete general office work and consumer account administration in an accurate and timely manner
• Provide timely and accurate consumer feedback to appropriate sales and customer service staff
• Complete other duties as assigned

 

Qualifications:

 

• AA degree from an accredited college, or equivalent experience preferred
• One year customer service experience in outdoor retail sales, and experience selling Yakima racks preferred
• Intermediate level with Pac’s: Microsoft Office Suite; Outlook
• Ability to effectively develop work systems to manage workload, work independently and efficiently, have a keen ability to prioritize, and ability to identify and address needs in advance
• Ability to establish and maintain effective working relationships with internal/external customers and consumers
• Professional level communicator ~ both oral and written correspondence
• Data base experience preferred
• Mechanical aptitude
• Able to visualize and understand geometric and spatial relationships

 

Physical Requirements:

 

• Able to sit and work at a computer keyboard for extended periods of time
• Able to perform activities such as stooping, kneeling, bending at the waist and reaching on a daily basis
• Able to perform general office administrative duties: copying, filing, and using a telephone
• Able to lift objects up to 75 pounds occasionally
• cstemp@yakima.com